Maintenance Services Agreement

Maintenance Services – Nuform Innovations LLC agrees to provide customer with maintenance services as described in this Terms and Agreement.

Website maintenance services by Nuform Innovations LLC is a monthly agreement.

Payment Methods

    • Monthly Website Maintenance fees require credit card for payment. No other forms of payment will be accepted for monthly website maintenance payments.
    • Website maintenance fees will be charged to the clients’ credit card on file on the 1st of every month.
    • An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.

Duties

    • When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos.
    • Updates includes website and social media integrations.
    • There is no roll-over for any website maintenance plan services.
    • “Update turnaround time” is based on standard updates. Advanced programming may result in longer turnaround times.
    • Urgent and/or Rush updates, modifications, or edits will be completed within 24 hours.

Customer Responsibilities – For the purposes of providing these services, Customer agrees:

  • To provide Nuform Innovations LLC with access to web site for creating new pages, and making changes for the purpose of providing Maintenance Services.
  • To properly convey to Nuform Innovations LLC the information that needs to be changed or added.
  • Unused time is not accumulative. Unused time does not transfer from month to month. Maintenance Services time is strictly month to month.
  • Nuform Innovations LLC is not responsible for changes made to Customer’s web site(s) by other parties.
  • Nuform Innovations LLC is not responsible for third-party plugins that may become unusable as a result of Maintenance Services performed.
  • Nuform Innovations LLC will not repair Customer’s website(s) that became compromised, hacked, or otherwise defaced or infected prior to ordering Maintenance Services.
  • Recovery or repair of Customer’s website is not guaranteed.
  • Availability of backups is not guaranteed.

Termination of this agreement by the client.

  • Clients may terminate this agreement at any time with 30 days written notice, additional fees may apply for early termination.
  • A fee of $50 will be charged to the clients account for terminating this agreement between the 1st month and the 6th month of the agreement term.
  • After the initial 12 months, the client may terminate this agreement without paying any additional fees with 30 days written notice.
  • There are absolutely No Refunds for any fees related to website maintenance services.

 

Monthly Maintenance Update Listing

  • Small text changes (not including changing an entire page of text)
  • Adding or modifying a link
  • Adding or changing a photo/image
  • Adding or modifying a menu item
  • Adding or modifying meta data (keywords, descriptions, title, etc. on a page)
  • Changing page URL’s (only applies to WordPress CMS sites or Shopify sites and websites developed by Nuform Innovations LLC)
  • Uploading a new advertisement
  • Changing a banner ad on website and/or social media sites
  • Adding or modifying a product in a catalog or e-commerce system
  • Adding or modifying a calendar event
  • Modifying code
    • HTML
    • MySQL
    • Javascript
    • XML
    • Template

Additional Monthly Maintenance Services (Not Included)

Please note: these services carry an additional fee on top of your monthly maintenance fee.

  • Add a front-page slideshow
  • Add Google Analytics/Sitemaps
  • Additional minor updates
  • Add a CMS
    – Additional designed pages
    – New template
  • Add an online form
  • Add a “Map & Directions” page